HOW DO I MAKE A RETURN OR EXCHANGE?
"Email us asap once returned!"
After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.
But in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee.
Return for a refund is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly email us at firstname.lastname@example.org to start the process. Custom and solid gold items are not eligible for a return, since each piece is handmade to order.
- Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed
- To the comfort of our customers, we will provide a FREE domestic prepaid label.
- Sales are final on purchases of limited edition, precious material or custom items. These made to order items are not eligible for return.
Solid Gold and Custom Jewelry
Solid gold and custom jewelry is not eligible for return since it is personalize/made to order.
CAN I STILL CANCEL/CHANGE MY CUSTOM ORDER?
Yes. Please email us ASAP at email@example.com or within 48 hours upon placing the order (**if the order is not yet fulfilled). We can no longer process any request should the customer failed to notify us within the specified timeframe.