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Refund Policy

HOW DO I MAKE A RETURN OR EXCHANGE? 

"Email us asap once returned!"

Jewelry

Klase accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.

After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

But in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee. 

Return for a refund is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly email us at shopklasestore@gmail.com to start the process. Custom and solid gold items are not eligible for a return, since each piece is handmade to order.

  • Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed
  • To the comfort of our customers, we will provide a FREE domestic prepaid label.
  • Sales are final on purchases of limited edition, precious material or custom items. These made to order items are not eligible for return.

    Returns Address

    Klase
    300 N Akard, #3107
    Dallas, Tx, 75201

     

      Solid Gold and Custom Jewelry

      Because all solid gold jewelry is made to order, we cannot accept returns on solid gold jewelry. Similarly, because all custom jewelry and pieces are made to order, we cannot accept returns on custom jewelry. 

       

      CAN I STILL CANCEL/CHANGE MY CUSTOM ORDER?

      Yes. Please email us ASAP at shopklasestore@gmail.com or within 48 hours upon placing the order. We can no longer process any request should the customer failed to notify us within the specified timeframe. 

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